Phase 01 - UX
12 officers interviewed. All described the same broken workflow — up to an hour of setup before verification could even begin. Case time varied from 2 hours for smaller cases to 4 hours for complex ones — but both shared the same 60-minute bottleneck. Eliminating it had the biggest impact on smaller cases, effectively cutting their time in half.
Improved Experience of User
Fixes Usability Issues
Decision Point
After Phase 01, case time dropped from 4 to 3 hours. Good — but verification still relied on human memory and judgment. Outcomes varied officer to officer. To scale consistently, we needed AI.
Decision: introduce AI
Phase 02 — AI
We didn't design first and hope AI would work. We ran 8 LLM trial rounds, reached ~90% accuracy, mapped every checkpoint to AI vs. human ownership — then built the experience around that evidence.
~90% AI accuracy
120+ checkpoints mapped
Result
The combined result of two phases, each solving a different problem. Phase 01 removed friction. Phase 02 removed manual work. Together: ↓88% time reduction, 3× more cases per officer per day.
↓88% total time reduction
3× cases per day